Booking questions

How do I book a Sauna session?
To book an onsite Sauna session please go to the page that says Book and follow the steps there. If you are interested in renting our Sauna please see the pricing page for further details and email us at hello@thewildspa.com
How do I cancel/ reschedule a on site in Soller booked Sauna session?
After you booked your session online you will have received a booking email. In that email there is an option for cancelling or rescheduling your session.

Policies

Who can use the Sauna?
Anyone above the age of 16 with a parent present and up to the age of 85, given you have a checked in with your healthcare provider and received an okay. Overall we always advise, if you question if a Sauna is safe for you to use, to check in with your Doctor. This goes for pregnant women as well.
What to wear in the Sauna?
Please bring your swimwear and beach towels to use during the Sauna. Please always bring something to sit on inside the Sauna for hygienic reasons.
Bringing your own products to use in the Sauna?
We request that you do not use your own products within our Sauna, thank you.
Can I bring food and alcohol in the Sauna?
No, this is prohibited.
Cancellation Policy?
For renting the Sauna the cancellation policy is as follows. Full refund 1 week before booking, 75% refund 5 days before booking and 50% 3 days before booking. No refund within 48 hours before the booking.
For booking a single session (1 hour) you get a full refund 24 hours before your booking. Less then 24 hours before your booking you get a 50% refund. 2 hours before your booking no refund.

Location

Where is the Sauna?
This depends on its current location. When you make a booking you will find out via email the directions of how to get to the Sauna, about parking and everything you need to know for a smooth experience.
Where do I park?
This will be in the booking email.
How do I get into the Sauna?
Someone will be there to greet you and show you how it all works and answer any questions you may have.

Your booked Session

What should I bring?
A towel to use within the sauna and to sit on, flip flops and robe if you have one for easy changing. A water bottle and comfortable clothing.
When should I arrive?
5 min before your session is best. This gives the guests before you enough space and you enough time to get ready. We do suggest coming prepared as best as possible, so you basically just have to slip into the sauna and enjoy.
What happens if I am late?
Your booking starts at the initial booking time so if you are late your session becomes shorter. Sadly there is no way around this as we book by the hour and can’t delay for other guests.
Where do I leave my belongings?
Just outside of the sauna is a little bench where you can leave some belongings, otherwise in your car would also be a good option.
How do you recommend I manage my session time wise?
We suggest arriving 5 min before your session. Promptly to the hour we will give you a short briefing and then you are ready. Depending on your familiarity with the Sauna experience we suggest having 2 - 3 rounds of hot time in the Sauna and cold plunges in the pool in between. A rough outline could look like this.
6pm - first Sauna round
6:15 cold plunge
6:20 second Sauna round
6:35 cold plunge
6:40 final Sauna round (10 min to warm up again)
What happens if I forget something in the Sauna?
E-mail us, we will hopefully have found it and will keep it for you to pick up.

For any further questions, please do not hesitate to get in touch with us hello@thewildspa.com